Support
Common questions
I bought something and didn't receive it
Make sure you're signed in to the same account you bought it with, and restart the game. If it still hasn't arrived, email us with your player name and the receipt from the App Store or Google Play.
How do I get a refund?
Purchases are handled by Apple or Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, and on Android through your Google Play order history.
How do I delete my account?
In the game, open Settings → Delete Account. This permanently deletes your profile, progress and items, and your account. It can't be undone. You can also email us and we'll delete it for you.
How do I report a player?
Email us with the player's name and tag, roughly when it happened, and what happened. Chat in matches is logged for a limited time so we can review reports.
The game lags or my connection drops
A stable Wi-Fi connection works best. If it keeps happening, email us your device model, where you are (country or region) and roughly when it happened.
I found a bug
Thank you! Email us what happened and, if you can, a screenshot or screen recording and your device model.